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Our 10 satisfaction commitments

We show a voluntary approach and a formal engagement to ensure compliance of our shop with the demanding rules of French legislation and good online business practices.

The following 10 commitments that we make guarantee you the best level of satisfaction.

1 - A Rigorous Product Selection: BOBIJOO High Standards
Our product selection and suppliers receive special attention. Our method of distribution requires us to be especially demanding on quality. For a maximum security, we offer you 30 days satisfied or money back guarantee on all our products.

2 - Quality Control: Rigorous Check
We commit ourselves to prioritize our customers’ satisfaction at every moment, from the first contacts to the final sale. We know that every sale is unique and that every customer has its own story…
That’s why all our products, packaging and packages are carefully prepared and checked before shipping.

3 - 30 Days “Satisfied or Money Back” Guarantee: Judge and Decide
You thought this product would be perfect for you, and you suddenly realize it is not. What a disaster! But don’t worry! We offer a 30 “days satisfied or money back” guarantee on every good bought from BOBIJOO.

4 - Stocks Fully Available: Prompt Delivery Service Assured
Thanks to our organization and our logistics system, we will handle your order as soon as possible (within 24 hours). Every good, color, size sold in our shop is immediately available. Otherwise, we will immediately warn you and you will be refunded.

5 - Deadlines Always Respected: Be Delivered in Optimum Conditions
Every good sold in BOBIJOO is available in stock and ready to be shipped. For every order made and payed before 1:00 p.m., we will ship your order the following day at the latest.

6 - Buy Peacefully: French Company
Our society is located in France; consequently we pay our charges and taxes in France. No customs fees or additional VAT to pay. Goods are shipped from France and all our prices are displayed including taxes.

7 - 48 / 72h Delivery: Metropolitan France, Corsica & Monaco
Receive your package 2 or 3 days after its shipping (Metropolitan France, Corsica & Monaco). Regarding the shipping method, we use bubble mailers (registered and secure). Right after the shipping, we will provide you tracking number, which will allows you to track your package online.

8 - Free Shipping: All around the World
Shipping is free for every order shipped to Metropolitan France, Corsica and Monaco, without any minimum purchase amount.
Regarding the rest of the world, you will just have to accumulate 49€ spent to benefit of a free shipping or of a shipping cost starting at 1.90€ for a smaller order.

9 - 100% Secure Payment: Buy securely
BOBIJOO offers you to choose between 3 payment methods to pay your order:
  • Secure payment by CB (Solution Sogecommerce - Société générale)
  • Secure payment by PayPal (with or without a PayPal account)
  • Ordinary bank transfer

10 - A Customer Service and an After-Sales Service Ready to Answer You: Availability & Reactivity!
We prioritize your satisfaction; we commit to bring you fast and customized answers to any of your questions regarding our products, a recommendation about a size, your orders... Contact us easily thanks to our online form.