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Shipping and Returns Policy

Delivery

The Internet user has the ability to decide freely between home delivery, delivery to your place of work or to any other address of his or her choice stipulated during the making of the order (your delivery address).

The order will be forwarded to the French Post services (La Poste) within24 hours(working days), except case of force majeure that would delay the time by which it would be drop-off.

Keep in mind that every order made after Friday, 1:00 p.m. (Paris time) will be sent only starting from the following Monday. If a delay is likely to occur during the delivery, BOBIJOO commits to warn the Internet user as soon as possible. In case of an extended delay, the Internet user is encouraged to warn the BOBIJOO Customer Service using the phone number indicated in the e-mail confirmation of your order. BOBIJOO will then contact the postal services in order to launch an inquiry, bearing in mind that a postal inquiry can be long.

Delivery Time & Forwarding Charges

  • All around the world and French Overseas Territories (located outside the European continent):

Total order amount (including taxes)

from 0 €
to 19.99 €

from 20 to 48.99 €

from 49 to 89.99 €

starting from 90 €

Forwarding charges (not including exceptions and voluminous Products)

1.90 €

3.90 €

FREE!

FREE!

Shipping method

Secure delivery without tracking

Secure delivery with tracking

Secure delivery with tracking

Secure delivery with tracking & registered

Tracking option

+2.00 €

included

included

included

Average Delivery Time

Between 3 and 6 working days

Between 3 and 6 working days

Between 3 and 6 working days

Between 3 and 6 working days

  • Metropolitan France, Corsica and Monaco:

Total order amount (including taxes)

from 0 € to 59.99 €

starting from 60 €

Forwarding charges (not including exceptions and voluminous Products)

FREE!

FREE!

Shipping method

Secure delivery with tracking

Secure delivery with tracking & registered

Average Delivery Time

Between 2 and 3 working days

Between 2 and 3 working days

Once your goods have been sent, we cannot cancel the delivery process, but you can return every product that you don’t want to keep. Please refer to the following Article (Article 7) of these General Sales Conditions.

Right of Withdrawal: 30 Days “Satisfied or Money-back” Guarantee

Besides the legal 14-days withdrawal period, BOBIJOO also offers to the customer a money-back guarantee lasting the 16 following days.

Every delivered Product can be refunded, except the ones excluded by the law in the article L 121-21-8 of the Consumer Code (“Code de la Consommation”) regarding this subject. For example, Products which were customized based on the request of the User (engraving), as well as Products which can’t be returned for hygienic reasons (piercing and so on).

Products must be in good condition, complete, packaged in their original package. Starting from the moment the last package of his or her order was received, the User has 15 days to notify his or her withdrawal decision at : contact@BOBIJOO.fr

In order to exercise his or her right of withdrawal, the User can use the standard withdrawal form that he or she can download by clicking here, or can make a claim without ambiguity, indicating his or her wish to return the Product to us.

In order to exercise his or her right of withdrawal, the User can use the standard withdrawal form that he or she can download by clicking here, or can make a claim without ambiguity, indicating his or her wish to return the Product to us.

Even if the User didn’t inform of his or her decision, ANGELYK still agrees to take back the Product if it is returned within 30 days from the delivery date.

During this period, the User will be able to return the Products without any justification, nor paying a penalty.

The User can return his or her Product using the post services to this address: ANGELYK – SAV – ZAE Emile Carles, 1 impasse de Bel Air 34230 SAINT-PARGOIRE, FRANCE. Return shipping costs using La Poste are at the expense of the User (except from a Product defective when received, or an error during the shipping of the Product).

BOBIJOO commits to refund the sums to the User who exercised his or her right of withdrawal as soon as possible and at the latest 14 days after the reception of the proof of the shipping of the returned Product, or after the reception of the Product by BOBIJOO (the first of these two dates will be chosen). The proofs of the shipping that must be sent to us are: the stamped and dated receipts of the post service, the submission of a tracked parcel.

BOBIJOO will refund the returned Products to the Customer subject to the respect of the conditions mentioned hereinabove, as well as the standard one-way delivery forwarding charges for the Products if the User returns the integrality of his or her order.

If the User doesn’t return the integrality of his or her order and keeps one or several ordered Products, the amount of the one-way delivery forwarding charges will be kept by BOBIJOO.

Please remember that the returns using La Poste stay at the expense of the User.

The repayment will be done using the payment method of the returned order.