We have taken a voluntary approach and made a solemn commitment to ensure that our shop complies with the demanding rules of French legislation and good practice in online sales.
The following 10 commitments we have made guarantee you optimum satisfaction.
1 - Rigorous product selection: the BOBIJOO requirement
We take great care in selecting our products and suppliers. Our distribution method means we have to be particularly demanding when it comes to quality. And for maximum security, all our products come with a 30-day money-back guarantee.
We take great care in selecting our products and suppliers. Our distribution method means we have to be particularly demanding when it comes to quality. And for maximum security, all our products come with a 30-day money-back guarantee.
2 - Quality control : Meticulous checking
We are committed to ensuring that customer satisfaction is a priority at all times, from initial contact through to the final sale. We know that every sale is unique and that every customer has their own story...
That's why all items, packaging and parcels are meticulously prepared and checked before dispatch.
3 - 30-day money-back guarantee: Judge and decide
You thought a product was perfect for you, and you suddenly discover the opposite. And then it's drama! But don't panic! We offer a 30-day money-back guarantee on any item purchased from BOBIJOO.
4 - 100% stock available: Immediate delivery guaranteed
Thanks to our organisation and logistics system, we can process your order as quickly as possible (within 24 hours maximum). All items, colours and sizes sold in our shop are available immediately. If not, you will be informed immediately and reimbursed.
5 - Delivery times always respected: Be delivered in the best conditions
100% of items sold at BOBIJOO are available in stock and ready to be sent to you. For all orders placed and paid for before 1pm, we will dispatch your order the next day at the latest.
100% of items sold at BOBIJOO are available in stock and ready to be sent to you. For all orders placed and paid for before 1pm, we will dispatch your order the next day at the latest.
6 - Buy with peace of mind: French company
Our company is based in France, so we pay our taxes and social security contributions in France. There are no customs duties or additional VAT to pay. Goods are dispatched from France and all our prices include VAT.
Our company is based in France, so we pay our taxes and social security contributions in France. There are no customs duties or additional VAT to pay. Goods are dispatched from France and all our prices include VAT.
7 - 48-hour delivery: Metropolitan France, Corsica & Monaco
Receive your order within 2 days of dispatch (Metropolitan France, Corsica & Monaco). Your package will be sent by secure, tracked bubble mail. As soon as it is dispatched, we will provide you with a tracking number so that you can follow the delivery of your parcel online.
Receive your order within 2 days of dispatch (Metropolitan France, Corsica & Monaco). Your package will be sent by secure, tracked bubble mail. As soon as it is dispatched, we will provide you with a tracking number so that you can follow the delivery of your parcel online.
8 - Free delivery : Worldwide
Delivery is free with no minimum purchase for all orders sent to Metropolitan France, Corsica or Monaco.
For the rest of the world, all you need to do is make a minimum purchase of €49 to benefit from free delivery, and from €1.90 for smaller orders.
9 - 100% secure payment: buy in complete security
BOBIJOO offers you a choice of 4 payment methods to pay for your order:
BOBIJOO offers you a choice of 4 payment methods to pay for your order:
- Secure payment by credit card (Solution Sogecommerce - Société générale)
- Secure payment with PayPal (with or without a PayPal account)
- Bank cheque or CCP (for our French customers only)
- Standard bank transfer (IBAN)
10 - Customer service and after-sales service at your service: Availability and responsiveness!
Your satisfaction is our priority, and we are committed to providing fast, personalised answers to all your questions about our products, advice on a size, your orders, etc. Contact us easily using our online form.
Your satisfaction is our priority, and we are committed to providing fast, personalised answers to all your questions about our products, advice on a size, your orders, etc. Contact us easily using our online form.