Easy returns: 30-day money-back guarantee
In addition to the legal 14-day cooling-off period, BOBIJOO also offers the consumer a money-back guarantee for the following 16 days.
All Products delivered may be reimbursed except for those excluded by law in article L 121-21-8 of the French Consumer Code and bearing a mention to this effect, for example Products that have been personalised at the request of the User (engraving), as well as Products that cannot be returned for reasons of hygiene (piercing, etc.).
The Products must be in good condition, complete and packaged in their original packaging. The User has a period of 15 days from receipt of the last package of his/her order to notify his/her decision to cancel to the following address: contact at BOBIJOO.fr
To exercise his/her right of withdrawal, the User may either use the standard withdrawal form to be downloaded by clicking here or make any unambiguous statement indicating his/her intention to return the product to us.
The User then has 15 days from the date on which the notice of withdrawal is sent to return an item from his/her order (i.e. a maximum total of thirty (30) days from the date of receipt or collection of the last item in his/her order).
If the User has not notified ANGELYK of his/her decision, ANGELYK nevertheless agrees to take back the product if it is returned within 30 days of delivery.
During this period, the User may return the Products without having to justify his decision or pay any penalty.
The User may return the Product by post to ANGELYK - SAV - ZAE Emile Carles, 1 impasse de Bel Air 34230 SAINT-PARGOIRE. The cost of returning the Product via La Poste is borne by the User (with the exception of a Product that is defective on receipt, or an error when the Product was sent).
BOBIJOO undertakes to reimburse the User who has exercised his/her right of withdrawal as soon as possible and at the latest within 14 days of receipt of proof of dispatch of the returned Product or receipt of the Product by BOBIJOO (whichever is the earlier). The proofs of dispatch to be sent to us are: stamped and dated post office receipts, tracked parcel deposit.
BOBIJOO will reimburse the Customer for the Products returned, subject to compliance with the aforementioned conditions, as well as the standard "one-way" delivery costs for the latter if the User returns the entire order.
If the User does not return the entire order and retains one or more of the Products ordered, the amount of the one-way delivery charges will be retained by BOBIJOO.
As a reminder, returns by post remain the responsibility of the User.
Reimbursement will be made using the payment method for the returned order.